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$8 flat rate shipping on domestic orders, free shipping on orders over $200 View our updated Shipping & Return Policy

Shipping & Return Policy

Information regarding shipping, returns, refunds, and exchanges. 

 

SHIPPING POLICY:

We offer $8 flat rate standard shipping (3-4 business days) on all domestic orders.
All orders are processed within 48 hours of order and will be shipped via USPS priority mail.

Orders over $150 ship free, no code needed. 

 

RETURN POLICY: 
PURCHASES MADE IN-STORE:

In-store purchases are only eligible for STORE CREDIT or EXCHANGE within 30 days of the purchase. Please shop responsibly, in-store try ons are encouraged, no refunds. The item(s) being returned must be unworn, unsoiled, odorless, unwashed, and in its original condition with original tags attached. All sale items and items described below as "final sale items" cannot be returned. In-store return requests initiated after 30 days of purchase will not be accepted.

 

PURCHASES MADE ONLINE: 

Online orders are eligible for refund, store credit or exchange if the return is initiated within 14 days of the order being shipped. The item(s) must be in its original condition, unworn, unsoiled, odorless and unwashed and have original tags attached.

Please try on garments without wearing deodorant or perfume and wear your own underwear when trying on bottoms to avoid having your return request denied. Returns made online are subject to a $7 return fee, which is deducted from your refund once your return has been processed or waived if you opt for a store credit refund. 

Once your return is received and inspected by our quality control team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit minus a $7 return fee will be applied to the original method of payment, within 2-5 business days. 

All sale items and items described below as "final sale items" cannot be returned. Online return requests initiated after 14 days will not be accepted. 

Start your online return HERE

 

FINAL SALE ITEMS: 

All sale items and items that are discounted with promotional codes are considered final sale and are not eligible for refund (where applicable), store credit or exchange. 

Final sale items include: gift cards, hosiery, apothecary items, sexual wellness items, candles, books, period care products, bath products, paper products, kitchen products, adhesive wardrobe solutions, and any sale items labeled with FINAL SALE. Non-refundable items are subject to change.

 

If you have any queries regarding returns, exchanges, store credits or refunds, reach out to us at hello@salixintimates.com.

Thank you for shopping small + local! Let us know in the order notes if you'd like free gift wrapping <3

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